Let’s take a brief look at how dispatching communications has evolved over the years, and how modern technology can make dispatching decisions more effective.
In the beginning, there was no real time communication, just a driver getting a list of stops at the start of the day. Feedback, if any, was limited to a phone call back to the dispatcher.
Radios were used for critical communications, like police and fire, but were not generally seen for most commercial services.
Later, other radio-based services, like pagers, allowed one way communications, but, in many cases, were limited to sending messages telling the worker to call the dispatcher for further instructions.
This was followed by dedicated work tracking applications that allowed two way communications, but these required specialized software running on handheld terminals dedicated to a single task.
Now, the era of smartphones and tablets running on standardized hardware with common operating systems has brought two way voice and data communications to everyone.
So how are these communications devices used most effectively?
It starts with daily work routes being built using an artificial intelligence route optimization process. These routes can be sent to an application that displays a list of stops and records arrival and departure times. And the routes may also be sent to a GPS application that will receive and record actual vehicle movement throughout the day.
As work progresses through the day, the worker’s status (driving, working, or break) is sent back to the dispatcher. When GPS is also used, the actual location of the worker is known, as well.
Knowing what work has been done and where the driver is currently located can be very useful in managing the daily work process. But without integration with the dispatching application, these individual applications may not be very user friendly when additional work needs to be assigned.
Strategic Movements provides an integrated solution combining dispatching functions with both GPS tracking data and updates from the smartphone or tablet application. With current status and locations being known, Strategic Movements can answer the question of which worker is best one for a new urgent assignment.
Dispatching is the art of making efficient choices in response to new work situations.
The dispatcher needs to know how much additional time is needed when adding a stop to a route in progress. An assignment could potentially violate a customer commitment, like a specified time window. Or it may be costly to the company by requiring worker overtime. Having the dispatching application identify the costs of the possible outcomes, and avoiding recommending solutions with a high cost, the dispatcher can make an assignment quickly and confidently.
With good dispatching tools driven by real time work and location data, cost effective solutions are at the dispatcher’s fingertips.
Do you need to let your customers see the estimated arrival time for their visit? We have tools to interface with your business application, ERP, or CRM system to pass this data as it changes.
Strategic Movements offers both route optimization for route planning and dispatching tools to handle daily schedule changes.
We can do a demo using your data or can offer a free trial so you can see for yourself how much you can save with route optimization and dispatching from Strategic Movements.
Whether you are just curious, thinking about a solution, or are ready to implement a process that will reduce transportation costs every day, you can sign up for our blog and see what Strategic Movements can do for do.