Arriving at the agreed upon time at a customer location is more than just important. In many cases, it can be critical as well.

Arrive too early and the driver will have to wait for the customer to open or for a dock to become available. Arrive too late and customer may already be closed or unable to accept the delivery.

Clock on wall

Let’s take an in-depth look at time windows.

There are really two types of time windows that need to be considered when scheduling that all-important delivery, the last mile of the overall supply chain.

  • Soft Time Windows. These are the most common type of time windows. The driver has to arrive no earlier than when the time window starts, no later than when the time window ends, and can leave whenever the delivery is finished.
  • Hard Time Windows. There are less common, but are very important when delivering to customers where the delivery must be completed by a specified time. Here the driver has to arrive no earlier than when the time window starts, but also no later than the time before the time window ends less the estimated delivery time. For example, if a time windows ends at 4:00 and the estimated delivery time is 30 minutes, then the driver needs to arrive by 3:30 to unload and depart by the end of the time window, 4:00.

Strategic Movements allows the user to specify both hard and soft time windows for customer locations. And, when a delivery outside the normal time windows must be scheduled, the user may specify times overriding the normal time windows.

Do you want cost effective routes built in a short amount of time, and want to benefit from the savings? Visit us at Strategic Movements and see what we can do for you.

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